Returns & Exchanges
At Luella, we want you to be completely in love with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged items. If your new fashion piece isn't the perfect fit, we are here to help you find an exchange or process a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Package Your Items
Place the original items with all designer tags attached into the reusable shipping bag or a sturdy box of your choice.
Attach the Label
Download and print the prepaid shipping label provided via email and securely affix it to the outside of your package.
Drop Off and Track
Hand your parcel to the designated carrier and keep your tracking receipt; your refund will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing